Customer Service Representative

Genesis Financial Solutions; Akron (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

Genesis Financial Solutions in Akron, Ohio, is seeking a temporary Business Process Documentation Specialist for a project expected to last 3-5 months. The role involves updating documentation for a new imaging and workflow system while providing exemplary customer service in handling escalations and various account issues.

The ideal candidate will possess a high school diploma or GED and be available for varying shifts, including weekends. Strong communication skills and flexibility to adapt are essential, along with computer proficiency, especially in MS Word and Excel.

Qualifications

• High School diploma or GED required.
• Must have open availability from 11 am to 10 pm, weekends may be required.
• Good written and oral communication skills.

Responsibilities

• Resolve customer escalations and questions in an efficient manner.
• Assist consumers with high-level customer service.
• Perform administrative tasks conforming to rules and guidelines.

Skills

Customer Service

Communication Skills

Flexibility

PC Computer Skills

Ability to Learn New Systems

Education

High School diploma or GED

Tools

MS Word

Excel

Job description

Join the nation’s leader in second-look financing as a temporary Business Process Documentation Specialist, assisting us with updating documentation in support of a new imaging and workflow system we’re implementing. We expect this project to last 3 – 5 months.

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Job Description

• Resolve Customer escalations and questions in an efficient and friendly manner
• Assist consumers with a high level of customer service in a variety of areas, for example; process lost/stolen requests, disputes, credit card re‑issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on assigned projects and preform accurate account maintenance
• Hours including nights, holidays and weekends
• Identify account holder and perform account verification
• Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures
• Meet department goals and standards
• Other duties as assigned

Qualifications

• High School diploma or GED
• Ability to work various shifts; Must have open availability from 11 am to 10 pm, weekends may be required
• Ability to maintain a high level of professionalism and confidentiality at all times
• Ability to meet critical deadlines
• Ability to learn and execute on new systems and business practices
• Good written and oral communication skills
• Flexibility to adapt well to change
• Prior experience in Customer Service preferred
• Ability to talk and type simultaneously
• Strong PC computer skills with a preference for MS Word and Excel

Additional Information

Unfortunately, we are currently unable to provide sponsorship for this position.