Customer Service Pro for Equipment Rentals & Support

U-Haul / Repwest Insurance; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays

Job summary

U-Haul is seeking a Customer Service Representative in Houston, Texas to be the face of our friendly service team. You will assist customers with rentals and products, inspect equipment, and use U-Scan technology to manage inventory and dispatch operations.

We offer on-the-job education, opportunities for advancement, and a fast-paced, customer-centric environment with benefits and optional certifications such as propane and forklift handling.

Qualifications

• Valid driver's license and clean driving record.
• High school diploma or equivalent.
• Ability to work safely around equipment.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation

Vehicle inspections

Job description

U-Haul is seeking a Customer Service Representative in Houston, Texas to be the face of our friendly service team. You will assist customers with rentals and products, inspect equipment, and use U-Scan technology to manage inventory and dispatch operations.

We offer on-the-job education, opportunities for advancement, and a fast-paced, customer-centric environment with benefits and optional certifications such as propane and forklift handling.