Customer Service Pro: Fast-Paced Problem-Solver

SmartRecruiters, Inc.; Shelley (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Dominos is seeking a Store Customer Service Rep to be the friendly face and voice of our team. You’ll resolve inquiries, process orders, and assist customers with returns and exchanges in a fast-paced store environment.

Ideal candidates bring strong communication, problem-solving, and CRM experience, and thrive in a collaborative, energetic setting. Join us to deliver smiles and top-notch service every day.

Qualifications

• Jedi-level communication skills in speaking and writing.
• People skills that engage a diverse customer base.
• Problem-solving abilities with proactive thinking.
• Tech-savvy enough to navigate computer systems quickly.
• CRM software experience to document interactions accurately.
• Multitasking in a fast-paced service environment.
• Attention to detail for accurate orders and records.

Responsibilities

• Be the ultimate customer whisperer, decoding inquiries and dishing out info faster than you can say How may I help you?
• Transform grumpy grumblers into happy campers with your Jedi-like complaint-resolution skills.
• Master the art of order juggling – process, return, exchange, repeat.
• Play matchmaker between departments, ensuring customer needs find their perfect problem-solving match.
• Become a walking, talking product encyclopedia – impress customers with your vast knowledge of our offerings.
• Channel your inner detective to document customer interactions in our CRM system.
• Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when to call in management.
• Join our customer service Avengers for team pow-wows and training sessions to level up your superpowers.
• Help craft the ultimate customer service playbook by contributing your ideas.
• Smash performance goals and uphold our quality standards.

Skills

Excellent communication

Customer service

Problem-solving

Tech-savvy

CRM software

Multitasking

Attention to detail

Team player

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

Job description

Dominos is seeking a Store Customer Service Rep to be the friendly face and voice of our team. You’ll resolve inquiries, process orders, and assist customers with returns and exchanges in a fast-paced store environment.

Ideal candidates bring strong communication, problem-solving, and CRM experience, and thrive in a collaborative, energetic setting. Join us to deliver smiles and top-notch service every day.