Customer Service Specialist Fast-Paced Support & Resolution

Eurpac Services, Inc; Dunmore (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and life insurance

401(k) with employer match

Employee Stock Ownership Plan

Paid holidays and generous PTO

Floating Holidays

Day Shift positions

Limited or no work on weekends

At Cost Employee Purchase Program

College Scholarship opportunities for…

Career opportunities with a growing…

And more!

Job summary

Muscle Foods USA, a division of EURPAC SERVICE, INC., is seeking a Customer Service Representative to join our Dunmore, Pennsylvania team. You will handle customer inquiries, process orders, and work closely with vendors and sales staff to ensure timely resolutions.

The role emphasizes strong communication, multitasking, and a positive attitude in a fast-paced environment. We offer comprehensive benefits and a casual, growth-oriented workplace culture.

Qualifications

• Must have good attendance.
• Must have a positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Must have the ability to function in a fast-paced environment.
• Must be able to multitask.
• Must have good organizational skills.
• Must have excellent communication skills and the ability to adjust to a given situation and/or personality.
• Must be a team player and willing to help with any task or in any area outside their normal work requirement.
• Must have good data entry skills.
• Must have knowledge of Windows and a comfortable zone in learning new systems as a tool to perform daily functions.

Responsibilities

• Order Entry and Finalizing
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, upc codes, case packs
• Communication with VP's manufacturers, exchange personnel, exchange buying offices, sales reps, via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks that may be assigned as needed.

Skills

Good attendance

Positive attitude

Sense of urgency

Fast-paced environment

Multitask

Organizational skills

Excellent communication

Team player

Data entry

Windows proficiency

Tools

Windows

Job description

Muscle Foods USA, a division of EURPAC SERVICE, INC., is seeking a Customer Service Representative to join our Dunmore, Pennsylvania team. You will handle customer inquiries, process orders, and work closely with vendors and sales staff to ensure timely resolutions.

The role emphasizes strong communication, multitasking, and a positive attitude in a fast-paced environment. We offer comprehensive benefits and a casual, growth-oriented workplace culture.