In-Store Customer Service Champion

Hy-Vee, Inc.; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee, Inc. in Springfield, IL seeks a Customer Service representative to greet customers, assist with a variety of in-store services, and ensure a welcoming environment. You will weigh packages, process mail, and handle money orders, checks, and lottery-related transactions with accuracy.

The role requires strong communication, arithmetic skills, and the ability to stay calm under pressure while delivering friendly, professional service to customers.

Qualifications

• High school diploma or equivalent required or experience.
• Six months to one year of similar work experience preferred.
• Willingness to learn and work as part of a team in a fast-paced retail environment.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Weigh packages, process mail, and handle various money orders and checks.
• Assist with Postal, Western Union, and lottery transactions as needed.
• Answer phones, maintain clean work area, and support store operations.
• Communicate clearly with customers and team members to ensure satisfaction.
• Attend to in-store services including dry cleaning assistance and refunds.

Skills

Customer service

Arithmetic

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Western Union terminals

Fax machine

Lottery terminals

Job description

Hy-Vee, Inc. in Springfield, IL seeks a Customer Service representative to greet customers, assist with a variety of in-store services, and ensure a welcoming environment. You will weigh packages, process mail, and handle money orders, checks, and lottery-related transactions with accuracy.

The role requires strong communication, arithmetic skills, and the ability to stay calm under pressure while delivering friendly, professional service to customers.