Customer Care Pro — Benefits Day 1 & Growth

SOLitude Lake Management; Washington (NJ); On-site; USD 25,000 - 43,000; Full time

Job summary

Rentokil is hiring a Customer Care Representative in the United States to handle inbound and outbound contacts via an omnichannel approach, resolving routine inquiries and retaining customers. The role requires a high school diploma and 1–2 years of customer service experience, with proficiency in basic PC use and MS Word/Excel.

Base pay ranges from $18.00 to $31.00 per hour with full-time benefits starting day one.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience preferred.
• Ability to type 25 wpm.

Responsibilities

• Handles customer correspondence for service, scheduling, and billing inquiries.
• Offers creative Home Inspection leads to qualifying customers.
• Cultivates and maintains ongoing customer relationships.
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles incoming calls from technicians to provide support.

Skills

Customer service

PC skills

MS Word

MS Excel

Typing 25 wpm

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

Rentokil is hiring a Customer Care Representative in the United States to handle inbound and outbound contacts via an omnichannel approach, resolving routine inquiries and retaining customers. The role requires a high school diploma and 1–2 years of customer service experience, with proficiency in basic PC use and MS Word/Excel.

Base pay ranges from $18.00 to $31.00 per hour with full-time benefits starting day one.