Customer Experience Specialist: Tech Support & Billing

Pencor Services, Inc.; Milford (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers over the phone and at our counter.

Your primary duty is delivering a pleasant experience by explaining bills, installations, and services, resolving issues promptly, and guiding customers to self‑service.

The role requires PA residency, strong communication skills, and the ability to lift up to 30 lbs; training occurs at home for six weeks and in Lehighton thereafter.

Qualifications

• High School Diploma or GED required.
• Established residency in Pennsylvania.
• Strong communication and computer skills.
• Experience in customer service or sales is a plus.

Responsibilities

• Provide billing, retention, and sales support to customers.
• Troubleshoot technical problems and respond to account inquiries in a single interaction.
• Handle payments with proper cash handling and issue receipts.
• Educate customers about features and services and promote self-service options.
• Explain account information with a focus on first interaction resolution.
• Resolve complaints with active listening and professionalism.

Skills

Excellent communications

Multitasking

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers over the phone and at our counter.

Your primary duty is delivering a pleasant experience by explaining bills, installations, and services, resolving issues promptly, and guiding customers to self‑service.

The role requires PA residency, strong communication skills, and the ability to lift up to 30 lbs; training occurs at home for six weeks and in Lehighton thereafter.