Customer Service & Prep Team Member

El Pollo Loco, Inc.; Redding (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Employee discount on food

Excellent career growth potential

Flexible Schedule: Full-Time or Part-

Job summary

El Pollo Loco, Inc. is seeking a Service Team Member in California to greet guests, assemble orders, and help prep fire-grilled favorites while maintaining clean, friendly service.

You will greet customers, process orders accurately, use suggestive selling, and support restaurant operations to deliver an exceptional guest experience. The role offers flexible scheduling (full-time or part-time), competitive pay, employee discounts, growth opportunities, and benefits such as medical, dental, and

Qualifications

• Food handler certification required upon hire.
• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Skills

Customer service

Cash handling

Communication

Teamwork

Food service

Job description

El Pollo Loco, Inc. is seeking a Service Team Member in California to greet guests, assemble orders, and help prep fire-grilled favorites while maintaining clean, friendly service.

You will greet customers, process orders accurately, use suggestive selling, and support restaurant operations to deliver an exceptional guest experience. The role offers flexible scheduling (full-time or part-time), competitive pay, employee discounts, growth opportunities, and benefits such as medical, dental, and