Customer Service Pharmacy Technician

City of Lincoln; Sandy Springs (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Specialty Rx, Inc. in Sandy Springs, GA, is seeking a Data Entry/Customer Service Associate to support order processing and customer inquiries. You will answer phones, handle orders, and triage faxes, ensuring timely responses and accurate documentation.

The role requires a GA Pharmacy Technician license, experience in pharmacy, and strong attention to detail. This full-time onsite position offers a 2:30pm–11:00pm shift with rotating weekends and holidays.

Qualifications

• GA Pharmacy Technician license required.
• Experience in pharmacy operations preferred.
• Knowledge of brand-name and generic medications.
• High school diploma or equivalent.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer phones and respond to orders, re-orders and general customer inquiries.
• Handle and resolve client inquiries and complaints in a timely manner.
• Triage incoming faxes by facility/department and in accordance with cutoff times.
• Clarify orders as needed and maintain accurate records.

Skills

Attention to detail

Organizational skills

Customer service

Strong computer skills

Education

High school diploma or equivalent

Tools

Pharmacy software

ECM knowledge

Job description

• Location 8601 Dunwoody Place,Building 4 - Suite 430,Sandy Springs, GA, 30350,United States
• Job Category #customerservice
• Employee Type Full Time
• Required Degree High school

Contact information

Description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service

Responsibilities

• Perform duties assigned by the Data Entry Manager
• Answer phones and respond to orders, re-orders and general customer inquiries
• Handle and resolve client complaints and inquiries in a timely manner
• Triage incoming faxes by facility/department and in accordance with cutoff times.
• Clarify orders as needed

Qualifications

• Active GA Department of Health, Pharmacy Technician Licensed required
• Previous experience in pharmacy
• LTC pharmacy experience preferred
• Knowledge of brand name and generic medications
• Strong attention to detail and organizational skills
• Moderate to advanced computer skills required
• Frameworks / ECM knowledge a plus
• High school diploma or equivalent

Shift

• 2:30pm-11:00pm with rotating weekends and holidays.
• Onsite

Company Benefits

• We offer a competitive salary and benefit package

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.