Customer Service & Payments Specialist

Community Choice Financial Family of Brands; Murfreesboro (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning & development opportunities

Cross-brand training

401(k) retirement plan with company-m

Medical insurance options

Life and AD&D insurance

Paid time off

Educational reimbursement

Job summary

Community Choice Financial Family of Brands’ Speedy Cash in Murfreesboro, TN is seeking a Customer Service Representative to help customers access financial solutions and complete transactions in-store. You’ll receive hands-on training and have opportunities for growth in a high-performance environment.

You’ll engage with a diverse customer base, process check cashing, money transfers, and payments while delivering friendly, reliable service and strengthening community relationships.

Qualifications

• No formal education requirements stated in the posting; entry-level CSR role.
• Excellent customer service and communication skills are implied by duties.
• Ability to handle transactions accurately in-store.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

Skills

Customer service

Communication

Cash handling

Tools

POS system

Job description

Community Choice Financial Family of Brands’ Speedy Cash in Murfreesboro, TN is seeking a Customer Service Representative to help customers access financial solutions and complete transactions in-store. You’ll receive hands-on training and have opportunities for growth in a high-performance environment.

You’ll engage with a diverse customer base, process check cashing, money transfers, and payments while delivering friendly, reliable service and strengthening community relationships.