Customer Service Representative

Community Choice Financial Family of Brands; Murfreesboro (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning & development opportunities

Cross-brand training

401(k) retirement plan with company-m

Medical insurance options

Life and AD&D insurance

Paid time off

Educational reimbursement

Job summary

Community Choice Financial Family of Brands’ Speedy Cash in Murfreesboro, TN is seeking a Customer Service Representative to help customers access financial solutions and complete transactions in-store. You’ll receive hands-on training and have opportunities for growth in a high-performance environment.

You’ll engage with a diverse customer base, process check cashing, money transfers, and payments while delivering friendly, reliable service and strengthening community relationships.

Qualifications

• No formal education requirements stated in the posting; entry-level CSR role.
• Excellent customer service and communication skills are implied by duties.
• Ability to handle transactions accurately in-store.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

Skills

Customer service

Communication

Cash handling

Tools

POS system

Job description

Your Opportunity

Customer Service Representative

Speedy Cash

Murfreesboro, TN

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer

Compensation

The hourly wage for the position is$15.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed toestablishand enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending accountoptions(HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and EnhancedVoluntary benefitsso you may choose the right coverage at the right price for you and your family.Plansincludedental, vision, short-term and long-term disability plans,supplemental life and AD&D insurance,accident, criticalillness, hospitalindemnity,ID theft protection, legal services program,and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paidtimeoffthat grows with you, starting with12 daysin your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connectwith customers to cultivate lasting relationships that drive repeat business.

• Review,validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter andmaintaincustomer information with precision and integrity into a Point of Sale (POS) system.

• Build newbusinessby completing daily call campaigns.

• Assistin customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, includingon sitevehicle appraisals, store errands, and external marketing.Participate inin-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhancecustomerexperience.

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