Customer Finance & Retention Pro

inchcape; Tamuning (GU); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Training & Development

Job summary

Inchcape is seeking a Customer Finance & Retention Specialist to join our Sales team. You will handle inbound/outbound inquiries about credit applications, financing options, and vehicle purchases, while supporting sales and aftersales initiatives that drive revenue and customer satisfaction.

The role requires 1–2 years in call center or customer service and 1–2 years in consumer lending or loan underwriting, and familiarity with CRM systems and Microsoft Office.

Qualifications

• 1–2 years of call center, sales, or customer service experience.
• 1–2 years of consumer lending, finance, or loan underwriting experience.
• High School Diploma or equivalent.

Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries related to credit applications, financing options, and vehicle purchases.
• Assist customers with completing online credit and pre-qualification applications while providing exceptional customer service.
• Generate and confirm sales appointments through proactive follow-up, marketing campaigns, and lead management activities.
• Conduct outbound campaigns for equity mining, refinancing opportunities, and vehicle upgrade programs.
• Maintain accurate customer information and communication history within CRM and dealership systems.
• Collaborate with Sales Consultants and Aftersales teams to ensure a seamless customer experience throughout the buying journey.
• Monitor leads, follow up consistently, and provide reporting to management.

Skills

Communication

CRM proficiency

Microsoft Office

Multitasking

Customer service

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Inchcape is seeking a Customer Finance & Retention Specialist to join our Sales team. You will handle inbound/outbound inquiries about credit applications, financing options, and vehicle purchases, while supporting sales and aftersales initiatives that drive revenue and customer satisfaction.

The role requires 1–2 years in call center or customer service and 1–2 years in consumer lending or loan underwriting, and familiarity with CRM systems and Microsoft Office.