Customer Service Partner

Sealed Air; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Sealed Air in Charlotte is seeking a Customer Service Partner to join SEE Headquarters. You will handle customer inquiries related to sales, promotions, installations and communications, ensuring timely and courteous service.

The role focuses on maintaining strong customer relationships, resolving claims fairly and educating customers through proactive initiatives and clear communications. You will contribute to continuous improvement by analyzing feedback from surveys and helping translate it

Responsibilities

• Provides customer services relating to sales, promotions, installations and communications.
• Ensures customer relations are maintained and claims are resolved fairly and effectively.
• Educates customers by developing organizationwide initiatives.
• Develops improvement plans in response to customer surveys.

Skills

Customer service

Sales support

Promotions

Communication

Job description

Customer Service Partner

SEE Headquarters - Charlotte

Requisition ID: 55805

Job Description

• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws
• Develops organizationwide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys

Qualifications

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.