Supply Chain Order Support

Sealed Air; Valmead (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air in Lenoir, NC is seeking a Supply Chain Order Support specialist to serve as the liaison between Production Scheduling, Supply Planning, Logistics, and Customer Service. You will verify production and delivery commitments, validate information, and ensure reliable updates for customer communications.

Responsibilities include coordinating with schedulers and plant teams, challenging schedules, and generating SAP/Power BI reports to monitor service performance and fulfillment risks.

Qualifications

• High school diploma or equivalent required.
• Experience in supply chain, planning, scheduling, logistics, manufacturing, or customer service.
• Proficient with SAP and Power BI for reporting and analysis.
• Strong analytical and organizational skills with the ability to coordinate across functions.

Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, and logistics personnel to obtain timely updates on critical orders.
• Challenge and validate production schedules, shipment dates, inventory availability, and transportation plans.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drive timely follow-up with plant and logistics teams.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates for timely communications.
• Generate and interpret SAP and Power BI reports to monitor order status and fulfillment risks.
• Identify emerging service risks and bring visibility to issues needing attention.
• Track commitments, actions, and status changes for accurate communication.

Skills

Power BI

SAP

Analytical thinking

Cross-functional coordination

Communication

Education

High school diploma or equivalent

Tools

SAP

Power BI

Job description

Supply Chain Order Support

Location: Lenoir

Requisition ID: 56121

Shift: Day - Monday - Friday - 8:00 AM to 4:00 PM

Pay Rate: $24.75

The purpose of this role is to serve as the primary liaison between Production Scheduling, Supply Planning, Logistics, and Customer Service to ensure accurate, timely, and validated order status information is available for customer communications. This position proactively collaborates with plant teams to identify potential fulfillment risks, verify production and delivery commitments, obtain status updates, and resolve open issues before they impact customers. While the role does not own production planning, scheduling, logistics decisions, inventory allocation, or direct customer communication, it plays a critical coordination role by facilitating communication across teams, validating information, and ensuring Customer Service has the reliable updates needed to provide clear and accurate information to customers.

Key Responsibilities

• Act as the primary coordination point between Customer Service and plant teams for order fulfillment issues.
• Partner with schedulers, planners, production teams, andlogisticspersonnel to obtaintimelyupdates on critical, late, and at-risk orders.
• Challenge andvalidateproduction schedules, shipment dates, inventory availability, and transportation plans to ensure commitments are realistic.
• Facilitate daily reviews of service risks, backorders, delayed shipments, and critical customer requirements.
• Maintain visibility of open issues and drivetimelyfollow-up with plant andlogisticsteams until updates are obtained.
• Escalate significant service risks and unresolved issues to supply chain leadership.
• Ensure Customer Service receives proactive, fact-based updates to support timely customer communications.
• Generate and interpret SAP and Power BI reports tomonitororder status, service performance, shortages, and fulfillment risks.
• Identifyemerging service risks and bring visibility to issues requiring attention.
• Track commitments, actions, and status changes to ensureaccurateandtimelycommunication across teams.

Qualifications

• High school diploma or equivalent
• 3-5 years of experience in Supply Chain, Production Planning, Scheduling, Logistics, Manufacturing, or Customer Service.
• Comfortable navigatingSAPto review order, inventory, shipment, and production-related information.
• Comfortable usingPower BIreports tomonitorservice performance,identifyexceptions, and support decision-making.
• Strong analytical and organizational skills.
• Ability to influence and coordinate across functions without direct authority.
• Excellent communication and follow-up skills.
• Customer-focused mindset with a strong sense of urgency.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Information at a Glance

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.