Customer Service Outbound

Kelly; Murfreesboro (TN); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Holiday pay

Job summary

Kelly is hiring a Consumer Affairs Call Center Agent in Murfreesboro, TN. You will respond to customer inquiries by phone, email, and mail, coordinating with dealerships and regional teams to resolve vehicle concerns with attention to policy guidance and timelines.

You will document interactions in case files, explain campaigns and warranties, and follow established procedures while delivering quality service. A Bachelor’s degree is required and automotive experience is a plus.

Qualifications

• Bachelor’s degree required.
• 0–1 year of customer service experience; automotive industry experience preferred.
• Strong computer skills and ability to navigate multiple applications.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to inquiries via phone, email, mail, and surveys.
• Address vehicle concerns, dealership and regional inquiries, and warranty questions.
• Explain service campaigns, recalls, and warranty policies to customers.
• Document conversations and actions in Consumer Affairs case files.
• Coordinate with dealerships and regional staff within established timelines.
• Review goodwill requests with dealerships and communicate decisions per Nissan policies.
• Coordinate vehicle inspections with dealer technicians and maintain case documentation.
• Research and document vehicle buyback requests per Dispute Resolution procedures.
• Address inquiries using available resources and comply with policies and legal requirements.
• Participate in coaching and meet quality and case-management goals.
• Follow Consumer Affairs policies and procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor’s degree

Job description

Consumer Affairs Call Center Agent

Join the Kelly team to support Nissan’s Consumer Affairs and help customers find solutions to vehicle concerns. In this role, you’ll respond to customer inquiries, coordinate with dealerships and regional teams, and manage cases with care, professionalism, and attention to detail.

Pay: $24/hour, plus eligibility for a quarterly bonus of up to $1,500

Schedule: 8-hour shifts, with start times varying between 8:00 a.m. and 10:00 a.m. Central Time. Shift rotations may be required with advance notice.

What You’ll Do

• Respond to customer inquiries received by phone, email, mail, and corporate surveys.


• Help resolve vehicle concerns, dealership complaints, general questions, and inquiries about warranty and extended service contract policies.


• Explain applicable service campaigns, recalls, vehicle operation, and warranty policies to customers.


• Document customer concerns, conversations, and follow-up actions accurately in Consumer Affairs case files.


• Follow up with customers, dealerships, and regional personnel within established procedures and timelines.


• Work with dealerships and regional representatives to review out-of-warranty goodwill requests and communicate decisions in accordance with Nissan policies.


• Coordinate customer vehicle inspections with dealer technical specialists and keep case documentation current.


• Research and document vehicle buyback requests according to Dispute Resolution Team procedures.


• Use available resources to address customer inquiries within company policies and legal requirements.


• Participate in coaching and meet assigned quality and case-management performance goals.


• Follow Consumer Affairs policies and procedures.

What You’ll Bring

• Bachelor’s degree required.


• 0–1 year of customer service experience; automotive industry experience is preferred.


• Strong computer skills and the ability to navigate multiple applications.


• Excellent written and verbal communication skills.


• A genuine interest in the automotive industry and strong problem-solving abilities.


• Patience, professionalism, dependability, and attention to detail.


• Ability to multitask and work independently as well as collaboratively.


• Flexibility to rotate shifts with advance notice.

Benefits and Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.


• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.


• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.