Customer Service & Orders Coordinator

G&G Beverage Distributors; Wallingford (CT); On-site; USD 34,000 - 46,000; Full time

Job summary

G&G Beverage Distributors, Inc. is seeking a Customer Service Associate in Wallingford, CT.

The role involves processing orders, scheduling, handling payments, and generating supporting reports while addressing customer inquiries about shipments, products, and complaints. The position reports to the Manager, Administration / Human Resources, with responsibilities spanning order entry, cash receipts, and coordinating with drivers and the Sales Department.

Qualifications

• H.S. diploma or GED required.
• 3–4 years of related experience.
• Proficient in MS Word, Excel and Internet.
• Professional telephone manner is essential.
• Strong command of English, oral and written.
• Excellent attention to detail and accuracy.
• Ability to handle multiple tasks and work well in a team.

Responsibilities

• Receive and process customer orders from calls or Sales Department.
• Input orders into computer system to generate invoices and truck loading orders.
• Receive and post daily cash receipts, reconcile accounts and deposits.
• Review Handbills for credit and resolve related issues.
• Compile daily truck breakage report and post to inventory.
• Prepare preliminary routing sheets and finalize routes.
• Answer calls from drivers, sales personnel, and customers and route queries as needed.
• Provide administrative support to Warehouse and related teams.
• Generate computer reports to support warehouse, drivers and Sales.
• May specialize in one area.

Skills

MS Word

MS Excel

Internet

Professional telephone manner

Multitasking

Team player

Strong English communication

Education

HS diploma or GED

Job description

G&G Beverage Distributors, Inc. is seeking a Customer Service Associate in Wallingford, CT.

The role involves processing orders, scheduling, handling payments, and generating supporting reports while addressing customer inquiries about shipments, products, and complaints. The position reports to the Manager, Administration / Human Resources, with responsibilities spanning order entry, cash receipts, and coordinating with drivers and the Sales Department.