Customer Service & Operations Coordinator

G & G BEVERAGE DISTRIBUTORS, INC; Wallingford (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

G & G Beverage Distributors, Inc. is seeking a Customer Service Associate to process orders, manage payments, and coordinate driver schedules.

The role involves handling customer inquiries regarding shipments, products and complaints, and reporting to the Manager, Administration / Human Resources. Essential functions include processing orders, posting cash receipts, reconciling accounts, and generating reports to support warehouse, drivers, and the Sales Department.

Qualifications

• H.S. diploma or GED required.
• 3-4 years of related experience.
• Must be proficient in MS Word, Excel and Internet.
• Professional telephone manner is essential.
• Must have good command of the English language, oral and written.
• Excellent attention to detail.
• Must be able to handle multiple tasks.
• Works well in a team environment.

Responsibilities

• Receive and process customer orders received through customer call or the Sales Department.
• Input orders into computer system to generate invoices, and truck loading orders.
• Receive and post daily cash receipts, reconcile accounts and make deposits.
• Review Handbills for credit, post in Handbill Book and resolve outstanding Handbills issues.
• Compile daily truck breakage report and post to inventory.
• Prepare preliminary routing sheet, change pick tickets as needed and finalize route.
• Answer calls from drivers, sales personnel and customers and initiate resolution of questions/issues or reroute to the appropriate person, as necessary.
• Provides administrative support to Warehouse including ordering driver uniforms, handling truck breakdowns and maintaining files as needed.
• Generate computer reports to support warehouse, drivers and Sales Department.
• May specialize in one area.

Skills

Customer service

MS Word

Excel

Professional telephone manner

English proficiency

Team player

Education

HS diploma or GED

Job description

G & G Beverage Distributors, Inc. is seeking a Customer Service Associate to process orders, manage payments, and coordinate driver schedules.

The role involves handling customer inquiries regarding shipments, products and complaints, and reporting to the Manager, Administration / Human Resources. Essential functions include processing orders, posting cash receipts, reconciling accounts, and generating reports to support warehouse, drivers, and the Sales Department.