Customer Service Assistant I: Order Entry & Support

BlueScope Steel Limited; Kalama (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401k Savings plan

Health insurance

Dental and vision insurance

Paid time off

Job summary

BlueScope Steel Limited in Kalama, WA is seeking a Customer Service Assistant to support the Customer Service Department with order entry, reporting, and quotes, and to provide backup coverage as needed. You will update orders, track delayed shipments, and coordinate with production planning and other departments to ensure timely delivery while upholding safety policies and a customer‑first mindset.

Benefits include a 401k Savings plan, health/dental/vision coverage, paid time off and other

Qualifications

• High School diploma or GED.
• 2+ years of customer service or front office experience.
• Proficient use of office machinery such as copier and scanner.
• Strong knowledge of Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Team-oriented and highly motivated.

Responsibilities

• Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures.
• Enter customer orders into order management software according to company policy and procedures, including the order confirmation process.
• Generate, update, and load customer reports on a regular basis.
• Perform follow-up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments.
• Support customer service and account managers by preparing or updating quotes using the web quote system.
• Participate in special projects and contribute to process improvement initiatives.

Skills

Customer service mindset

Multitasking

Communication skills

Time management

Calm under pressure

Team player

Microsoft Office

Education

High School diploma or GED

Tools

SAP

Job description

BlueScope Steel Limited in Kalama, WA is seeking a Customer Service Assistant to support the Customer Service Department with order entry, reporting, and quotes, and to provide backup coverage as needed. You will update orders, track delayed shipments, and coordinate with production planning and other departments to ensure timely delivery while upholding safety policies and a customer‑first mindset.

Benefits include a 401k Savings plan, health/dental/vision coverage, paid time off and other