Customer Service & Order Specialist (Seed Industry)

Express Seed Company; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Express Seed Company in Oberlin, OH is seeking a Customer Service Representative to support the Sales team by handling orders, inquiries, and customer communications.

The role involves entering orders, updating records, tracking shipments, and coordinating with internal teams to resolve issues, ensuring accurate, on-time deliveries and high customer satisfaction. A minimum of 2 years in customer service and strong Excel/Word skills are required.

Qualifications

• High school diploma or 2+ years of customer service experience.
• Advanced skills in Microsoft Excel and Word.
• Experience with NAV, PeopleSoft, or ERP systems is a plus.
• Strong quantitative and analytical skills.
• Ability to manage multiple tasks under deadline pressure.
• Effective written and verbal communication.
• Ability to work independently and in a team.

Responsibilities

• Process orders using internal systems for entry, revisions, cancellations, and confirmations.
• Communicate with customers via phone, email, fax, and in-person.
• Create and update B2B sales orders for customers and suppliers.
• Maintain electronic and physical filing for PODs.
• Support sales and customer calls with appropriate resolutions.
• Track and trace customer shipments.
• Collaborate across departments to coordinate order information.
• Answer inquiries on order status, availability, and pricing.
• Keep Excel databases updated with customer contact information.
• Manage multiple key accounts daily and address orders promptly.
• Run weekly backorder and open order reports.
• All other duties as assigned.

Skills

Customer service

Order processing

Microsoft Excel

Microsoft Word

ERP systems

Communication skills

Multitasking

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft NAV

PeopleSoft

ERP system experience

Job description

Express Seed Company in Oberlin, OH is seeking a Customer Service Representative to support the Sales team by handling orders, inquiries, and customer communications.

The role involves entering orders, updating records, tracking shipments, and coordinating with internal teams to resolve issues, ensuring accurate, on-time deliveries and high customer satisfaction. A minimum of 2 years in customer service and strong Excel/Word skills are required.