Customer Service & Order Specialist (SAP)

Timken; Northern (KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

Timken is seeking a Customer Service Representative to act as the critical link between customers, sales, manufacturing operations, and supply chain. You will manage orders, respond to inquiries, coordinate deliveries, and resolve issues to ensure an exceptional customer experience throughout order fulfillment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, and strong communication, organizational, and multitasking skills in a fast-paced

Qualifications

• Associate's degree or equivalent work experience.
• 5+ years in customer service, support, order management, or inside sales.
• Experience working with SAP platform.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office Suite (Excel, Outlook, Teams).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and customer-focused mindset.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, product availability, pricing, and general inquiries.
• Process customer orders accurately and efficiently within SAP system.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production planning, supply chain, logistics, engineering, and sales teams to ensure customer requirements are met.
• Review and maintain customer forecasts and demand requirements.
• Manage customer requests, complaints, and concerns, ensuring timely resolution and follow-up.
• Track and communicate delivery schedules, shipment information, and backlog status.
• Support account management activities by developing strong relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Participate in customer meetings and cross-functional planning discussions as needed.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Communication skills

Organizational skills

Time management

Customer-focused

Team collaboration

Problem-solving

Independent work

Education

Associate's degree or equivalent

Tools

SAP

Job description

Timken is seeking a Customer Service Representative to act as the critical link between customers, sales, manufacturing operations, and supply chain. You will manage orders, respond to inquiries, coordinate deliveries, and resolve issues to ensure an exceptional customer experience throughout order fulfillment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, and strong communication, organizational, and multitasking skills in a fast-paced