Senior SAP Order & Customer Service Lead

Timken; West Deptford Township (NJ); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Timken is a global technology leader in engineered bearings and industrial motion. The Customer Service Representative role connects customers with sales, manufacturing, and supply chain to ensure accurate orders and timely deliveries.

The ideal candidate has 5+ years of customer service experience, strong SAP and Office skills, and thrives in a fast-paced manufacturing environment. A proactive, detail-oriented approach is essential.

Qualifications

• Associate's degree or equivalent work experience.
• 5+ years of customer service, customer support, order management, or inside sales experience.
• Experience working with SAP platform.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
• Demonstrated ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and customer-focused mindset.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, product availability, pricing, and general inquiries.
• Process customer orders accurately and efficiently within SAP system.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production planning, supply chain, logistics, engineering, and sales teams to ensure customer requirements are met.
• Review and maintain customer forecasts and demand requirements.
• Manage customer requests, complaints, and concerns, ensuring timely resolution and follow-up.
• Track and communicate delivery schedules, shipment information, and backlog status.
• Support account management activities by developing strong relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Participate in customer meetings and cross-functional planning discussions as needed.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Communication skills

Prioritization

Problem solving

Teamwork

Customer relationship management

Attention to detail

Effective communication

Education

Associate's degree or equivalent

Tools

SAP

Excel

Outlook

Teams

Job description

Timken is a global technology leader in engineered bearings and industrial motion. The Customer Service Representative role connects customers with sales, manufacturing, and supply chain to ensure accurate orders and timely deliveries.

The ideal candidate has 5+ years of customer service experience, strong SAP and Office skills, and thrives in a fast-paced manufacturing environment. A proactive, detail-oriented approach is essential.