Customer Service & Order Specialist – Fast-Paced & Impactful

Ben E. Keith; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Profit Sharing

Paid Time Off

Holidays

Wellness Program

Educational Assistance

Job summary

Ben E. Keith Company is seeking a Customer Service Representative to be the primary point of contact for customers, handling orders and inquiries with accuracy and courtesy. The role emphasizes multi-tasking, strong communication, and attention to detail in a fast-paced environment.

Responsibilities include entering orders, maintaining records, collaborating with internal teams, and ensuring timely fulfillment. A high school diploma or GED is required, with preferred foodservice experience.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Data entry and computer proficiency required.
• Foodservice industry experience and knowledge of food products strongly preferred.
• Ability to communicate professionally with customers, vendors, and internal team members.

Responsibilities

• Receive and process customer orders via telephone and other communication channels.
• Accurately enter order information into company systems and databases.
• Provide professional and courteous customer service while addressing customer questions and concerns.
• Maintain accurate customer records and order documentation.
• Collaborate with internal departments to ensure timely and accurate order fulfillment.
• Resolve customer issues promptly and escalating concerns when appropriate.
• Perform data entry and administrative tasks with a high degree of accuracy.
• Manage multiple priorities while maintaining excellent service standards.

Skills

Verbal communication

Telephone communication

Customer service

Multitasking

Attention to detail

Data entry

Order management systems

Organizational skills

Time management

Education

High School Diploma or GED

Tools

Order management systems

CRM software

Microsoft Office

Job description

Ben E. Keith Company is seeking a Customer Service Representative to be the primary point of contact for customers, handling orders and inquiries with accuracy and courtesy. The role emphasizes multi-tasking, strong communication, and attention to detail in a fast-paced environment.

Responsibilities include entering orders, maintaining records, collaborating with internal teams, and ensuring timely fulfillment. A high school diploma or GED is required, with preferred foodservice experience.