Customer Service Representative

Ben E. Keith; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Profit Sharing

Paid Time Off

Holidays

Wellness Program

Educational Assistance

Job summary

Ben E. Keith Company is seeking a Customer Service Representative to be the primary point of contact for customers, handling orders and inquiries with accuracy and courtesy. The role emphasizes multi-tasking, strong communication, and attention to detail in a fast-paced environment.

Responsibilities include entering orders, maintaining records, collaborating with internal teams, and ensuring timely fulfillment. A high school diploma or GED is required, with preferred foodservice experience.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Data entry and computer proficiency required.
• Foodservice industry experience and knowledge of food products strongly preferred.
• Ability to communicate professionally with customers, vendors, and internal team members.

Responsibilities

• Receive and process customer orders via telephone and other communication channels.
• Accurately enter order information into company systems and databases.
• Provide professional and courteous customer service while addressing customer questions and concerns.
• Maintain accurate customer records and order documentation.
• Collaborate with internal departments to ensure timely and accurate order fulfillment.
• Resolve customer issues promptly and escalating concerns when appropriate.
• Perform data entry and administrative tasks with a high degree of accuracy.
• Manage multiple priorities while maintaining excellent service standards.

Skills

Verbal communication

Telephone communication

Customer service

Multitasking

Attention to detail

Data entry

Order management systems

Organizational skills

Time management

Education

High School Diploma or GED

Tools

Order management systems

CRM software

Microsoft Office

Job description

At Ben E. Keith Company, our legacy is strong-and our future is even stronger.

For more than a century, we've been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas.

But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact-because when our people succeed, so do our customers and our business. Since 1906, that's been our promise.

Customer Service Representative

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service by accurately processing orders, addressing inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to efficiently manage multiple tasks in a fast-paced environment.

Essential Duties and Responsibilities

• Receive and process customer orders via telephone and other communication channels.
• Accurately enter order information into company systems and databases.
• Provide professional and courteous customer service while addressing customer questions and concerns.
• Maintain accurate customer records and order documentation.
• Collaborate with internal departments to ensure timely and accurate order fulfillment.
• Resolve customer issues promptly and escalating concerns when appropriate.
• Perform data entry and administrative tasks with a high degree of accuracy.
• Manage multiple priorities while maintaining excellent service standards.

Schedule

• Monday through Friday: 8:00 AM to 5:00 PM
• Rotating Saturdays: 8:00 AM to 12:00 PM
• Schedule may require flexibility to support business needs and customer demands.

Required Skills and Competencies

• Excellent verbal and telephone communication skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficiency with data entry, computer applications, and order management systems.
• Strong organizational and time management skills.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Data entry and computer proficiency required.
• Foodservice industry experience and knowledge of food products strongly preferred.
• Ability to communicate professionally with customers, vendors, and internal team members.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Frequent use of a telephone and computer keyboard.
• Ability to remain focused and productive in a busy office environment.

We offer employees the opportunity to make a meaningful impact in collaborative, results-driven environments supported by competitive benefits, including:

• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match + 100% Company-Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance

At Ben E. Keith, we value a diverse and inclusive workforce where different perspectives drive better decisions and innovation. We are an Equal Employment Opportunity and affirmative Action employer and a VEVRAA Federal Contractor, considering all qualified applicants, including minorities, females, veterans, and individuals with disabilities.