Customer Service Rep

Ben E. Keith; Amarillo, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Short and Long Term Disability

401K with matching contribution

Employee Assistance Program

Wellness Program

Educational Assistance Program

Paid Vacation and Holidays

Employee Credit Union

Job summary

Ben E. Keith is seeking a customer relations professional to manage direct interaction with customers, answer inquiries, and process orders in a fast-paced environment. The role requires knowledge of products, strong communication, and a helpful attitude toward customers and co-workers.

The successful candidate will handle will-call orders, keep accurate records, and support daily cash handling while maintaining exceptional service quality in a large food and beverage distribution company.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and priorities.
• Experience in a customer relations or call-center environment preferred.

Responsibilities

• Take and enter orders at the will call center in person, by phone, or computer.
• Maintain petty cash and balance daily cash box and vouchers.
• Record customer interactions and transactions with details of inquiries and actions taken.
• Handle a high volume of product inquiries and in-person orders.
• Proactively contact customers regarding orders and additional products.

Skills

Customer service

Communication skills

Data entry

Multitasking

Keyboarding

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Location:2300 North Lakeside Dr., Amarillo, Texas

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Position Summaryand Responsibilities:

This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints.

• Responsible for taking and entering orders at will call center in person , by phone, or computer .
• Responsible for petty cash box . Must c ompile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
• Must be able to handle large amounts of both incoming calls regarding products and in-person orders.
• Contact customers as needed regarding orders, additional products and services.
• Research records in computer or hard copy files to retrieve information related to customers or vendors.
• Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• K nowledge of Microsoft Outlook Internet software; Order processing systems and Microsoft Word, Excel, Access, etc.
• High school diploma or general education degree (GED) required . One year experience and/or training in a Customer Relations position preferred.
• Must be familiar with keyboard and data entry.
• Ability to multitask.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 20 lbs .

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

• Short and Long Term Disability
• 401K with matching contribution
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and Holidays
• Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positivelyimpact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believeour differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative actionemployer. VEVRAA Federal Contractor