B2B Customer & Order Fulfillment Specialist

Nourison Home; Ridgefield Park (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

Nourison Home in Ridgefield Park, NJ, is seeking a Customer Service Representative who will handle orders, inquiries, and inventory checks. You’ll work with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve questions and discrepancies, with focus on accuracy, clear communication, and timely follow-through.

Training will cover Deskpro, CAMS, and Dynamics 365 in a growing ERP environment, and you’ll learn product lines while balancing multiple tasks and maintaining notes in our

Qualifications

• Previous experience in customer service or related office role.
• Strong written and verbal communication skills with customers and coworkers.
• Excellent attention to detail when handling orders, pricing and instructions.
• Ability to organize workload, manage competing requests, and follow through without constant reminders.
• Proficient in business applications and general computer use, including email clients and spreadsheets.

Responsibilities

• Answer customer calls and emails, providing clear information about orders, products, pricing, and availability.
• Enter and maintain customer orders, ensuring quantities, pricing, shipping details, and instructions are correct.
• Research backorders, inventory availability, shipment tracking, and delivery issues.
• Collaborate with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve inquiries and discrepancies.
• Manage customer inquiries through our ticketing system, keeping accurate notes and following up on open requests.
• Learn product lines and understand differences between stocked, incoming, and custom orders.
• Balance incoming calls, emails, and order processing while maintaining outstanding work.

Skills

Customer service experience

Written communication

Verbal communication

Attention to detail

Organizational skills

Outlook proficiency

Excel proficiency

Tools

Outlook

Excel

Job description

Nourison Home in Ridgefield Park, NJ, is seeking a Customer Service Representative who will handle orders, inquiries, and inventory checks. You’ll work with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve questions and discrepancies, with focus on accuracy, clear communication, and timely follow-through.

Training will cover Deskpro, CAMS, and Dynamics 365 in a growing ERP environment, and you’ll learn product lines while balancing multiple tasks and maintaining notes in our