B2B Customer Service & Order Specialist

Nourison Industries Inc.; Ridgefield Park (NJ); On-site; USD 36,000 - 55,000; Full time

Job summary

Nourison Industries Inc. is seeking a Customer Service Representative for our Ridgefield Park, NJ team. You will handle orders, respond to inquiries, and support inventory checks while collaborating with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve issues.

We value clear communication, attention to detail, and the ability to manage multiple requests. Training will cover Deskpro, CAMS, and the move toward Microsoft Dynamics 365 Business Central in 2027.

Qualifications

• Experience in customer service, order entry, or a related office position.
• Strong written and verbal communication skills.
• Good attention to detail with order numbers, quantities, pricing, and customer instructions.
• Ability to organize work and manage competing requests without constant reminders.
• Solid computer skills including Outlook and Excel.
• Dependability, sound judgment, and teamwork spirit.

Responsibilities

• Answer customer calls and emails with information on orders, products, pricing, and availability.
• Enter and maintain customer orders with accurate quantities, pricing, shipping details, and special instructions.
• Research backorders, inventory, shipment tracking, and delivery issues.
• Collaborate with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve questions and discrepancies.
• Manage customer inquiries through the ticketing system, keep notes, and follow up on open requests.
• Learn product lines and differentiate stocked, incoming, and custom orders.
• Balance calls, emails, and order processing while tracking outstanding work.

Skills

Customer service experience

Strong communication

Attention to detail

Organization

Computer skills (Outlook, Excel)

Dependability

Teamwork

Tools

Deskpro

3CX

CAMS (IBM AS/400)

Microsoft Dynamics 365 Business Central

Microsoft 365

Outlook

Excel

Job description

Nourison Industries Inc. is seeking a Customer Service Representative for our Ridgefield Park, NJ team. You will handle orders, respond to inquiries, and support inventory checks while collaborating with Sales, Supply Chain, Warehouse, Logistics, and Accounting to resolve issues.

We value clear communication, attention to detail, and the ability to manage multiple requests. Training will cover Deskpro, CAMS, and the move toward Microsoft Dynamics 365 Business Central in 2027.