Customer Service & Order Specialist

Ideal Tridon; Boyertown (Berks County); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

Flexible Spending Account

Health Savings Account

Paid Time Off and Holidays

Job summary

Ideal Tridon is seeking a Customer Service Representative to join our on-site team in Boyertown, PA. You will handle inquiries, process orders, and coordinate with internal teams to ensure smooth order fulfilment and strong customer satisfaction.

The role emphasizes accurate data handling, proactive communication, and collaboration with Internal and External Sales, Engineering, and Operations to resolve issues and support commercial activities.

Qualifications

• High school diploma or equivalent required; related training is a plus.
• Strong customer-service orientation with professional communication.
• Must be organized and able to manage multiple priorities in a busy team.

Responsibilities

• Respond to customer inquiries by phone, email, and approved channels.
• Coordinate technical questions with the relevant specialist or department.
• Take ownership of customer concerns and follow through to resolution.
• Escalate complex requests as needed and liaise with internal teams.

Skills

Customer service

Communication

Organization

Computer literacy

Independent work

Curiosity

Willingness to perform duties

Education

High school diploma or equivalent

Tools

CRM

ERP

Product information systems

Job description

Ideal Tridon is seeking a Customer Service Representative to join our on-site team in Boyertown, PA. You will handle inquiries, process orders, and coordinate with internal teams to ensure smooth order fulfilment and strong customer satisfaction.

The role emphasizes accurate data handling, proactive communication, and collaboration with Internal and External Sales, Engineering, and Operations to resolve issues and support commercial activities.