Remote Customer Support Specialist (Multi-Channel)

Medium; Manila (UT); Remote; USD 4,000 - 5,000; Full time

Benefits offered by this job

Hands-on training and professional development

Competitive hourly pay

Opportunity for career advancement

Job summary

A leading BPO service provider is seeking a Customer Service Representative to manage customer inquiries and order processing in a remote capacity. Strong communication skills and a customer-centric attitude are essential, as well as the ability to handle escalated cases effectively. The position offers a competitive hourly rate of $3.75, accommodating a shifting schedule. Join a dynamic work environment and take advantage of career advancement opportunities while developing your skills.

Qualifications

• 1+ year of contact center and/or customer service experience including escalated cases.
• Ability to handle inquiries and process orders.
• Strong verbal and written communication skills.

Responsibilities

• Assist customers with product questions and order processes.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Support managing Reseller Accounts and assist with UPS Claims.

Skills

Fluent English

Customer service experience

Critical thinking

Problem-solving skills

Typing speed of 20+ WPM

Job description

A leading BPO service provider is seeking a Customer Service Representative to manage customer inquiries and order processing in a remote capacity. Strong communication skills and a customer-centric attitude are essential, as well as the ability to handle escalated cases effectively. The position offers a competitive hourly rate of $3.75, accommodating a shifting schedule. Join a dynamic work environment and take advantage of career advancement opportunities while developing your skills.