Customer Service & Order Ops Specialist

Aspire Bakeries; Ontario (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Culture

Health & Wellness

Work-Life Balance

Financial Security

Growth & Development

Flexibility & Support

Recognition & Rewards

Job summary

Aspire Bakeries is seeking a Customer Service Specialist to join our team. You will support customer order management, inventory accuracy, and operational efficiency through effective transaction processing, EDI management, and issue resolution.

This role serves as a key liaison between customers and cross-functional teams while driving customer satisfaction and continuous process improvement. The position offers hourly pay and growth opportunities within our North America network.

Qualifications

• Analytical thinking, problem solving, and effective communication are essential.
• Proven ability to prioritize tasks and manage multiple inquiries with accuracy.
• Experience with SAP and Microsoft Office is desirable.

Responsibilities

• Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
• Validate and maintain EDI transactions to ensure accurate processing of customer and inventory data.
• Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
• Process delivery transactions and purchase orders to support operational and inventory accuracy.
• Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve issues.
• Maintain documentation, reporting, and product incident records to support compliance and quality standards.
• Support continuous improvement initiatives and special projects to enhance service and productivity.

Skills

Analytical thinking

Problem solving

Communication

Attention to detail

Education

High School Diploma or GED

Associate's degree in Business, Supply Chain, Customer Service, or a related field

Tools

SAP

Job description

Aspire Bakeries is seeking a Customer Service Specialist to join our team. You will support customer order management, inventory accuracy, and operational efficiency through effective transaction processing, EDI management, and issue resolution.

This role serves as a key liaison between customers and cross-functional teams while driving customer satisfaction and continuous process improvement. The position offers hourly pay and growth opportunities within our North America network.