Customer Experience & Operations Specialist

Otis Spunkmeyer, LLC; Ontario (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Aspire Bakeries LLC is seeking a Customer Service Specialist to support customer order management, inventory accuracy, and operational efficiency through effective transaction processing and EDI management. You will collaborate with cross-functional teams to resolve issues and maintain documentation while contributing to continuous process improvement.

You will play a crucial role in delivering exceptional service in a fast-paced food production environment, with opportunities to grow within a

Qualifications

• Minimum 2 years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related business environment.
• Strong written and verbal communication and professional email etiquette.
• Working knowledge of SAP and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
• Validate and maintain EDI transactions to ensure accurate and timely processing of customer and inventory data.
• Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
• Process delivery transactions and purchase orders to support operational and inventory accuracy.
• Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve customer and operational issues.
• Maintain accurate documentation, reporting, and product incident records to support compliance and quality standards.
• Support continuous improvement initiatives and special projects that enhance service, efficiency, and productivity.

Skills

Customer service

Order management

Analytical thinking

Communication skills

Education

High School Diploma or GED

Tools

SAP

Excel

PowerPoint

Outlook

Job description

Aspire Bakeries LLC is seeking a Customer Service Specialist to support customer order management, inventory accuracy, and operational efficiency through effective transaction processing and EDI management. You will collaborate with cross-functional teams to resolve issues and maintain documentation while contributing to continuous process improvement.

You will play a crucial role in delivering exceptional service in a fast-paced food production environment, with opportunities to grow within a