Specialist, Customer Service 1

Otis Spunkmeyer, LLC; Ontario (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Aspire Bakeries LLC is seeking a Customer Service Specialist to support customer order management, inventory accuracy, and operational efficiency through effective transaction processing and EDI management. You will collaborate with cross-functional teams to resolve issues and maintain documentation while contributing to continuous process improvement.

You will play a crucial role in delivering exceptional service in a fast-paced food production environment, with opportunities to grow within a

Qualifications

• Minimum 2 years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related business environment.
• Strong written and verbal communication and professional email etiquette.
• Working knowledge of SAP and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
• Validate and maintain EDI transactions to ensure accurate and timely processing of customer and inventory data.
• Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
• Process delivery transactions and purchase orders to support operational and inventory accuracy.
• Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve customer and operational issues.
• Maintain accurate documentation, reporting, and product incident records to support compliance and quality standards.
• Support continuous improvement initiatives and special projects that enhance service, efficiency, and productivity.

Skills

Customer service

Order management

Analytical thinking

Communication skills

Education

High School Diploma or GED

Tools

SAP

Excel

PowerPoint

Outlook

Job description

Hungry for a career that’s as rewarding as it is delicious?

We’re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that’s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you’re ready to grow with us, we’d love to hear from you

Why You’ll Love Working At Aspire Bakeries

• Culture - Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness - Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance - Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security - Competitive retirement plans, plus short- and long-term disability coverage for peace of mind.
• Growth & Development - Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
• Flexibility & Support - HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards - Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

About the Role

We are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be accountable for supporting customer order management, inventory accuracy, and operational efficiency through effective transaction processing, EDI management, and issue resolution. This role serves as a key liaison between customers and cross-functional teams while driving customer satisfaction and continuous process improvement.

Compensation

• Hourly: $22-$25

Core Accountabilities (What You’ll Be Doing)

• Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
• Validate and maintain EDI transactions to ensure accurate and timely processing of customer and inventory data.
• Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
• Process delivery transactions and purchase orders to support operational and inventory accuracy.
• Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve customer and operational issues.
• Maintain accurate documentation, reporting, and product incident records to support compliance and quality standards.
• Support continuous improvement initiatives and special projects that enhance service, efficiency, and productivity.

Minimum Qualifications (What You Bring to the Table)

• High School Diploma or GED required.
• Minimum 2 years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related business environment.
• Working knowledge of SAP and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent verbal and written communication skills with professional email etiquette.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail with a commitment to data accuracy and customer service excellence.

Preferred Qualifications (Extra Ingredients for Success)

• Associate’s degree in Business, Supply Chain, Customer Service, or a related field.
• Previous experience within a manufacturing, food production, distribution, or consumer packaged goods environment.
• Experience managing EDI transactions, error resolution, and inventory-related processes.
• Knowledge of subcontracting purchase orders, inventory management, and order fulfillment workflows.
• Continuous improvement experience and demonstrated ability to identify and implement process enhancements.

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements.

Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, and select applicants.