Customer Service & Order Management Representative

Citagenix Inc.; Wixom (MI); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Citagenix Regen LLC, a dental biomaterials supplier and trusted partner to clinicians, seeks a part-time Customer Service & Order Management Representative in Wixom, MI. The role focuses on delivering excellent support and accurate distributor order processing.

You will handle inquiries via phone, email, and chat, track orders, and provide backup support to Inside Sales as needed. This is a 25-hour-per-week position in a growth-focused dental market.

Qualifications

• 2+ years in customer service, order management, or inside sales support.
• Experience with distributors, supply chain processes, or B2B customers is a plus.
• Dental industry experience is a plus.
• Excellent English communication skills (verbal and written).
• Self-motivated, organized, and detail-oriented.

Responsibilities

• Process and manage distributor purchase orders accurately.
• Coordinate with internal departments to ensure timely fulfillment and shipment.
• Monitor open orders and proactively address delays or issues.
• Maintain accurate customer and order records in ERP/CRM systems.
• Respond to inquiries via phone, email, and chat.
• Provide product- and service-related information to customers.
• Ensure all interactions are prompt and professional.
• Process returns, credits, and exchanges per policy.
• Maintain detailed records of customer issues and resolutions.
• Provide backup support for the Inside Sales Rep during vacations or peak periods.

Skills

Dental experience

B2B experience

Self-starter

Team player

Customer service

Communication

Technical skills

Tools

CRM systems

Microsoft Office

Power BI

Job description

At Citagenix, we are more than a supplier. We are a trusted partner in regenerative dentistry. Since 1997, we have empowered clinicians with high-quality biomaterials designed for successful outcomes. Our comprehensive portfolio includes Allografts, Xenografts, and Synthetic Bone Grafts, along with Barrier Membranes, Matrices, and Surgical Essentials such as sutures, wound dressings, and devices. Trusted in over 25 countries, every product we offer reflects our unwavering commitment to quality, innovation, and clinical excellence.

Position Overview

The Customer Service & Order Management Representative is responsible for delivering exceptional customer support while ensuring the accurate and timely processing of distributor orders. This role serves as a key point of contact for customers and distributors, managing inquiries related to order status, tracking, product availability, returns, and general customer service needs. The representative will also manage inbound communication channels, including phone, email, and chat queues, while providing backup support to the Inside Sales team as required.

Position Type

Part Time basis of 25 hours per week (5 hours per day)

Essential Job Functions

• Process and manage distributor purchase orders accurately and efficiently.
• Coordinate with internal departments to ensure timely order fulfillment and shipment.
• Monitor open orders and proactively address any delays or issues.
• Maintain accurate customer and order records within the company ERP/CRM systems.
• Respond to incoming customer and distributor inquiries via phone, email, and chat.
• Act as a trusted resource for product-related and service-related questions.
• Ensure all customer interactions are handled promptly and professionally.
• Process customer returns, credits, and exchanges in accordance with company policies.
• Maintain detailed records of customer issues and resolutions.
• Provide backup support for the Inside Sales Representative during vacations, absences, or peak periods.

Requirements

• Dental Experience: Preference will be given to candidates with dental industry experience, such as customer service representatives, sales representatives, dental assistants, or hygienists.
• B2B Experience: Experience working with distributors, supply chain processes, or B2B customers is considered an asset.
• Self-Starter: Must be a self-motivated, organized, and detail-oriented individual.
• Team Player: Demonstrate the ability to work effectively both independently and as part of a team.
• Customer Service Skills: 2+ years of experience in customer service, order management, inside sales support, or a related role.
• Communication: Excellent verbal and written communication skills. Must have excellent English-speaking and writing skills.
• Technical Skills: Familiarity with mobile CRM systems. Proficiency in Microsoft Office. Power BI experience is a benefit.

If you are an enthusiastic and driven individual with a background in dental or related fields, committed to providing top-notch service and promoting industry-leading products, we encourage you to apply for this exciting opportunity with Citagenix Regen LLC. Join our team and be a part of our mission to excel in customer satisfaction and business growth within the dental and oral surgery market.

Accessibility Compliance

Citagenix Regen LLC is committed to providing an accessible, inclusive, and respectful environment that upholds the dignity, independence, integration, and equal opportunity of all individuals, including people with disabilities. The organization is committed to identifying, removing, and preventing barriers to accessibility and complying with the Persons with Disabilities Civil Rights Act (PWDCRA) Law