Customer Service & Order Management Pro

Masimo Corporation; Irvine, Northern (CA, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life/AD&D

Disability Insurance

401(k)

Vacation

Sick

Holiday

Paid Maternity Leave

Flexible Spending Accounts

On-site Wellness Clinic

Fitness Center

Cafe

Job summary

Masimo Corporation seeks a Customer Service Representative to be the primary contact for customers throughout the order-to-delivery lifecycle. You will process orders in ERP, resolve inquiries, and coordinate with Sales, Supply Chain, Logistics, Finance, and Quality to ensure timely and accurate fulfillment while delivering excellent service.

You will monitor orders, communicate status, support returns, and identify process improvements to enhance customer experience and operational efficiency

Qualifications

• 2+ years of customer service, order management, customer support, or inside sales support experience.
• Experience processing customer orders within an ERP system (Oracle, SAP, JD Edwards, Microsoft Dynamics, or similar).
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer relationship skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to work collaboratively across multiple functional teams.
• High attention to detail and commitment to accuracy.

Responsibilities

• Process and manage customer orders accurately through ERP and related business systems.
• Review orders for completeness, pricing, product availability, shipping requirements, and regulatory compliance.
• Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, returns, and product availability.
• Proactively communicate order status, backorders, shipment updates, and potential delays.
• Investigate and resolve customer issues related to order discrepancies, shipping, invoicing, returns, and product concerns while ensuring timely follow-up.
• Partner with Sales, Distribution, Planning, Manufacturing, Finance, and other internal departments to resolve customer requests efficiently.
• Maintain accurate customer account information and documentation within company systems.
• Support return authorizations, credits, replacements, and other post-sale customer activities in accordance with company policies.
• Monitor customer orders and open issues to ensure timely resolution and a high level of customer satisfaction.
• Identify process improvement opportunities that enhance customer experience, operational efficiency, and order accuracy.
• Maintain compliance with company policies, quality requirements, and applicable regulatory standards.
• Support departmental initiatives, projects, and additional responsibilities as assigned.

Skills

Customer service

Order management

Communication

Organizational skills

Problem solving

Team collaboration

Attention to detail

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Oracle

SAP

JD Edwards

Microsoft Dynamics

Salesforce

Job description

Masimo Corporation seeks a Customer Service Representative to be the primary contact for customers throughout the order-to-delivery lifecycle. You will process orders in ERP, resolve inquiries, and coordinate with Sales, Supply Chain, Logistics, Finance, and Quality to ensure timely and accurate fulfillment while delivering excellent service.

You will monitor orders, communicate status, support returns, and identify process improvements to enhance customer experience and operational efficiency