Order Fulfillment & Service Specialist I

Paychex; West Henrietta (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Paychex is seeking a role focused on receiving, reviewing, and processing supply and catalog orders for internal and external clients. The position supports order status inquiries, payment processing, and database maintenance within the Order Management and Distribution teams at Paychex.

The role emphasizes accuracy in order entry, problem resolution, and knowledge of product and service lines. Compensation starts at $19 hourly, with Paychex offering comprehensive benefits and growth

Qualifications

• H.S. Diploma is required.

Responsibilities

• Receives and processes orders from internal and external clients in a timely basis.
• Post telecheck, credit card and check payments for Direct Marketing orders.
• Reviews and edits Order Entry orders for errors and excessive quantities prior to processing.
• Prints and audits picking tickets for the distribution center prior to order fulfillment.
• Troubleshoots and resolves inquiries and issues associated with orders.
• Maintains an all-inclusive knowledge base of products and services provided by Order Management and Distribution.
• Monitors and releases back orders in conjunction with the Distribution Supervisor and posts payments accordingly.
• Produces Safety Training Certificates, Forklift Licenses, and Safety Manuals for the Safety & Loss group.
• Maintains databases for OE Web and Order Entry.
• Monitors and modifies the Prebill Report as needed, based on account code and flexfield changes.
• Maintains a general understanding of the integrated systems utilized by Order Management and Distribution.

Education

HS Diploma

Job description

Paychex is seeking a role focused on receiving, reviewing, and processing supply and catalog orders for internal and external clients. The position supports order status inquiries, payment processing, and database maintenance within the Order Management and Distribution teams at Paychex.

The role emphasizes accuracy in order entry, problem resolution, and knowledge of product and service lines. Compensation starts at $19 hourly, with Paychex offering comprehensive benefits and growth