Customer Service & Order Entry Specialist

TASI Measurement; Largo (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

10 paid holidays & vacation

401(k) with employer match

HSA health savings program

Flexible work schedules

Medical, dental, and vision insurance

Employer-paid life insurance

Pet Insurance

Tuition Reimbursement

Job summary

ONICON Incorporated in Largo, FL is seeking a Customer Service Representative to provide timely support and enter orders into our ERP system, maintaining strong relationships with customers. You will coordinate with sales, production, and service teams to ensure accurate order fulfillment and proactive communication on inventory, orders, and shipments.

Responsibilities include handling calls, learning our products to recommend solutions, generating invoices and credits, and ensuring data

Qualifications

• High School graduate with 2+ years’ experience in a technical Customer Service environment.
• AA or AS degree in business or manufacturing.
• Experience with Microsoft Dynamics CRM/Navision or similar ERP/CRM systems is a plus.

Responsibilities

• Enter customer orders into ERP system and communicate order confirmation to customers.
• Build and maintain strong business relationships with new and existing customers.
• Process customer demands and ensure accurate order fulfillment.
• Provide updates on inventory levels, order status, and tracking.
• Handle inbound and outbound customer calls with professionalism.
• Develop knowledge of products to provide right solutions for applications.
• Generate invoices and credit memos for customer orders.
• Coordinate with sales, territory managers, service personnel, and production.

Skills

Strong written communication

Problem solving

Time management

Phone communication

Professionalism

Attention to detail

ERP systems

MS Office (Excel/Word/Outlook)

CRM/ERP familiarity

Education

High School diploma or equivalent

AA/AS degree in business or manufacturing

Tools

ERP systems

Microsoft Dynamics CRM

Navision

Job description

ONICON Incorporated in Largo, FL is seeking a Customer Service Representative to provide timely support and enter orders into our ERP system, maintaining strong relationships with customers. You will coordinate with sales, production, and service teams to ensure accurate order fulfillment and proactive communication on inventory, orders, and shipments.

Responsibilities include handling calls, learning our products to recommend solutions, generating invoices and credits, and ensuring data