Customer Success & Order Entry Specialist

TASI Measurement; Largo, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

10 paid holidays

401(k) with employer match

HSA (pre-tax health savings)

Flexible work schedules

Top-tier medical, dental, and vision

Employer-paid life insurance

Pet Insurance

Tuition Reimbursement

Job summary

ONICON Incorporated, part of TASI Measurement, is seeking a Customer Service Representative in Largo, FL to manage orders, support customers, and coordinate with sales and production teams. The role emphasizes accurate data entry, timely communication, and professional customer interactions.

The position requires 2+ years in technical customer service, proficiency with ERP systems and MS Office, and the ability to work in a fast-paced environment.

Qualifications

• High School graduate with 2+ years’ experience in a technical Customer Service environment.
• AA or AS degree in business or manufacturing
• Microsoft Office – Excel, Word, Outlook
• Experience with Microsoft Dynamics CRM and Navision is a plus (or equivalent CRM & ERP systems)

Responsibilities

• Enter customer orders into ERP system and communicate order confirmation to customers
• Build and maintain strong business relationships with new and existing customers
• Process customer demands and ensures accurate order fulfillment
• Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
• Handle inbound and outbound customer calls with professionalism and efficiency
• Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
• Generate invoices and credit memos for customer orders
• Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
• Create and maintain customer records with accurate account information
• Produce domestic and international shipping documents
• Perform additional duties as assigned by the manager

Skills

Written comms

Problem solving

Multitasking

Phone skills

Professionalism

Detail orientation

ERP systems

MS Office

CRM familiarity

Education

High school diploma

AA/AS in business or manufacturing

Tools

Microsoft Dynamics CRM

Navision

Job description

ONICON Incorporated, part of TASI Measurement, is seeking a Customer Service Representative in Largo, FL to manage orders, support customers, and coordinate with sales and production teams. The role emphasizes accurate data entry, timely communication, and professional customer interactions.

The position requires 2+ years in technical customer service, proficiency with ERP systems and MS Office, and the ability to work in a fast-paced environment.