Customer Service Associate

Belstra; Kouts (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Belstra Milling Co. in Demotte, IN seeks a detail-oriented team member for a warehouse/production support role. You will enter feed orders, manage documentation, and help customers with shipments and pickups.

The position requires accuracy, reliability, and strong office skills within a fast-paced environment. Responsibilities include processing orders, preparing labels, coordinating shipping, and maintaining records.

Qualifications

• High school diploma or GED required.
• Strong data entry and computer skills.
• Excellent attention to detail and accuracy.
• Ability to think and plan ahead.
• Excellent time management with ability to meet deadlines.
• Proficient with Microsoft Office and computer tech.
• Excellent verbal and written communications skills.

Responsibilities

• Enter feed orders into our manufacturing program.
• Print orders, tags, BOLs and related documents.
• Scan documentation to Accounting and maintain accurate records.
• Assist walk-in and phone customers and pickups.
• Address customer concerns professionally and seek solutions.
• Set up and coordinate shipping and delivery information.
• Prepare shipping labels and required documentation for LTLs.
• Communicate fulfillment timing issues to internal staff and customers.
• Assist warehouse and production tasks including line work, bagging, labeling, and other duties.
• Be willing to learn and operate a forklift.

Skills

Data entry

Attention to detail

Time management

Verbal & written communication

Customer service

Forklift operation

Education

High school diploma or GED

Tools

Microsoft Office

Forklift

Job description

Belstra Milling Co. is a family-owned agricultural business based in Demotte, IN. We are searching for a self-motivated, reliable, and detail-oriented individual with strong office and customer service skills who is comfortable working in a warehouse and production environment as needed. Belstra thrives on making quality feed for livestock producers of all sizes. We are committed to our core values of Integrity, Quality, and Service, and are looking for individuals who strive for the same values and desires. As a proud certified Safe Feed/Safe Food facility, our manufacturing and quality assurance processes and standards exceed current industry regulations. In addition, this position must work in compliance with all the company policies, local, state, and federal policies, laws, and regulations.

Job Duties and Responsibilities to learn and earn certification (included but not limited to):

• Correctly enter feed orders into our Feed Mill Manager manufacturing program
• Print orders, tags, BOL's and related documents
• Scan documentation to Accounting and maintain accurate records
• Assist walk-in customers, phone customers and pickups
• Address customer concerns professionally and work toward appropriate solutions
• Setup and coordinate shipping and delivery information
• Prepare shipping labels and required documentation for LTL's
• Communicate fulfillment timing issues and changes with internal personnel and to customers
• Assist with various Warehouse and Production tasks including 10# line, bagging, labeling and other tasks as needed
• Willingness to learn and be able to operate a forklift

Requirements

Skills and Requirements (included but not limited to):

• Strong computer and data entry skills
• Exceptional attention to detail and accuracy
• Ability to think and plan ahead
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office applications and computer technology
• Excellent verbal and written communications skills

Physical Demands:

• Ability to lift up to 60-pounds
• Ability to work in dusty, cold, hot, humid, noisy environment
• Withstand exposure to seasonal weather conditions
• Ability to work in a fast-paced production and fulfillment environment
• This positon requires the ability to walk, kneel, bend, climb, etc.

Education and Experience:

• High school diploma or GED required
• Relevant experience preferred, but not required
• Customer service and fulfillment experience preferred, but not required
• Shipping and Freight setup experience preferred, but not required

Safety & Training Requirements:

Employees in this role are required to complete and maintain the following safety trainings, as applicable:

• General New Hire Safety Training
• Personal Protective Equipment (PPE) & Requirements
• Forklift Certification