Customer Service & Order Coordinator

Quality Vision International Inc; City of Rochester (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health coverage premiums paid

401k retirement plan

Tuition reimbursement

Annual discretionary bonuses

EV charging on-site

Job summary

Quality Vision International Inc. seeks a Customer Service Administrator in Rochester, NY to handle inquiries, orders, and service tickets in a fast-paced setting. The role supports internal teams and channel partners, ensuring accurate data entry and timely communication.

Ideal candidates have associate degree or equivalent experience, strong communication, and proficiency in Microsoft Office 365. On-site position with Monday–Friday schedule and hourly pay based on experience.

Qualifications

• Experience in customer service or order management in a fast-paced environment.
• Proven ability to communicate clearly with customers and internal teams.
• Strong problem-solving and troubleshooting skills with escalation when needed.
• Detail-oriented and organized with accuracy and timely follow-up.

Responsibilities

• Answer phones and emails; handle inquiries and dispatch escalations.
• Enter orders, quotes, and service requests via the ticket system.
• Coordinate with Sales, Service, Planning, and Manufacturing to resolve issues.
• Document processes and contribute to cross-training programs.
• Ensure timely follow-up and a positive customer experience.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Education

Associate degree

Tools

Microsoft Office 365

Job description

Quality Vision International Inc. seeks a Customer Service Administrator in Rochester, NY to handle inquiries, orders, and service tickets in a fast-paced setting. The role supports internal teams and channel partners, ensuring accurate data entry and timely communication.

Ideal candidates have associate degree or equivalent experience, strong communication, and proficiency in Microsoft Office 365. On-site position with Monday–Friday schedule and hourly pay based on experience.