Onsite Service & Support Specialist I

CooperVision Limited; Town of Victor (NY); On-site; USD 28,929 - 30,307; Full time

Job summary

CooperVision in Victor, NY is seeking a Customer Service Representative to manage inquiries across phone, fax, chat, and email. You will handle orders, provide product information, and ensure accurate input to ERP systems while supporting sales teams.

The role requires 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment. This full-time onsite position is based near Victor, NY with collaboration across departments.

Qualifications

• Minimum of two years customer service experience required, in a call center environment preferred.
• High school diploma or equivalent required.

Responsibilities

• Provides First Contact Resolution for all channels (phone, fax, chat, email).
• Adheres to Quality Assurance Guidelines to ensure quality service and brand integrity.
• Accurately and efficiently enters sales orders into ERP system.
• Collaborates with Sales, IT, Manufacturing, Distribution, and other partners.
• Maintains knowledge of products, prices, and policies to assist customers.
• Works extended hours as needed to meet department goals.

Skills

Customer Service

Communication

Active Listening

MS Excel

Salesforce.com

Multitasking

Bilingual (US)

Education

High School Diploma

Tools

ERP systems

Job description

CooperVision in Victor, NY is seeking a Customer Service Representative to manage inquiries across phone, fax, chat, and email. You will handle orders, provide product information, and ensure accurate input to ERP systems while supporting sales teams.

The role requires 2+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment. This full-time onsite position is based near Victor, NY with collaboration across departments.