Finance Customer Support & Invoicing Specialist

Americold Logistics, LLC. in; Mansfield (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Americold Logistics, LLC. seeks a Customer Service Representative (Finance) to respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Responsibilities include processing paperwork, verifying invoices, and coordinating with colleagues to

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics, LLC. seeks a Customer Service Representative (Finance) to respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Responsibilities include processing paperwork, verifying invoices, and coordinating with colleagues to