Customer Service & Order Coordination Specialist

Proton.ai; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

RelaDyne is seeking a Customer Service Representative to join our team and provide outstanding support to customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

We’re looking for a proactive professional with strong communication skills who can collaborate with sales, operations, and logistics to ensure timely delivery and accurate records.

Qualifications

• High school diploma or equivalent (college preferred).
• Customer service or administrative experience.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and elevate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

Skills

Customer service

Administrative experience

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

CRM

Job description

RelaDyne is seeking a Customer Service Representative to join our team and provide outstanding support to customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

We’re looking for a proactive professional with strong communication skills who can collaborate with sales, operations, and logistics to ensure timely delivery and accurate records.