Customer Service & Order Management Associate

Amphenol FCI; Yocumtown (PA); On-site; USD 38,000 - 56,000; Full time

Job summary

Amphenol FCI is seeking a Customer Service Representative to act as a key liaison between customers and internal teams. You will support day-to-day order management, respond to inquiries, and help ensure accurate information and timely responses.

This entry-level to early-career role offers growth within a global manufacturing environment and exposure to pricing, product availability, and delivery coordination.

Qualifications

• Associate degree preferred or equivalent.
• 1–2 years in customer service or order management, preferably in manufacturing/technical environment.
• Strong written and verbal communication skills with professional demeanor.
• Detail-oriented with ability to manage multiple priorities.
• Proficient with MS Office (Word, Excel, Outlook); ERP/order management experience a plus.

Responsibilities

• Provide timely and accurate information to customers on pricing, product availability, lead times, and order status.
• Respond to customer inquiries via email and phone with strong service orientation.
• Receive and process customer orders accurately through internal order management systems.
• Coordinate with internal teams to ensure on-time delivery and proper documentation.
• Monitor order status and resolve delays with expedient solutions.
• Assist with invoice discrepancies and communicate with finance on receivables.
• Represent the Customer Service team professionally with a customer-focused approach.

Skills

Customer service

Order management

Communication skills

MS Office

ERP systems

Education

Associate degree in Business, Communications, Supply Chain, or related field

Tools

ERP systems

Job description

Amphenol FCI is seeking a Customer Service Representative to act as a key liaison between customers and internal teams. You will support day-to-day order management, respond to inquiries, and help ensure accurate information and timely responses.

This entry-level to early-career role offers growth within a global manufacturing environment and exposure to pricing, product availability, and delivery coordination.