Customer Service & Order Coordination - Flexible Scheduling

Acosta; Charlotte (NC); On-site; USD 22,000 - 23,000; Full time

Job summary

Acosta is seeking a customer service coordinator in Charlotte, NC to support order processing from start to finish and resolve customer issues across assigned lines. You will collaborate with internal and external teams, update orders in internal systems, and monitor dashboards to address issues promptly.

Two plus years in customer service or related roles are required; a high school diploma is required, and an associate degree is preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Formal customer service training a plus.
• 2+ years of customer service, admin, or business process experience.
• Food broker experience preferred.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly; escalate unresolved issues to managers.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain relationships with customers, clients, and coworkers.
• Support Customer Replenishment processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Communication

Organization

Problem solving

MS Word

MS Excel

Outlook

Data entry

Order management

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training a plus

Tools

Order management systems

Data entry systems

Job description

Acosta is seeking a customer service coordinator in Charlotte, NC to support order processing from start to finish and resolve customer issues across assigned lines. You will collaborate with internal and external teams, update orders in internal systems, and monitor dashboards to address issues promptly.

Two plus years in customer service or related roles are required; a high school diploma is required, and an associate degree is preferred.