Customer Service Operations Coordinator - Flexible Scheduling

Acosta; Rogers (AR); On-site; USD 22,000 - 23,000; Full time

Job summary

Acosta is seeking a detail-oriented Customer Service Coordinator to support customer service across assigned lines and help ensure smooth order processing from start to finish. You will professionally handle order issues and collaborate with internal teams to resolve them.

Requirements include a High School Diploma or GED, with an Associate Degree preferred and 2+ years in customer service. Proficiency in MS Word/Excel/Outlook and strong communication are essential for success in a fast-paced

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Formal customer service training a plus.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly.
• Escalate unresolved issues to appropriate managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain strong relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Communication

Organization

Problem solving

MS Office

Data entry

Order management

Attention to detail

Fast-paced

Education

High School Diploma or GED

Associate Degree

Customer service training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Acosta is seeking a detail-oriented Customer Service Coordinator to support customer service across assigned lines and help ensure smooth order processing from start to finish. You will professionally handle order issues and collaborate with internal teams to resolve them.

Requirements include a High School Diploma or GED, with an Associate Degree preferred and 2+ years in customer service. Proficiency in MS Word/Excel/Outlook and strong communication are essential for success in a fast-paced