Customer Service Coordinator: Streamlined Orders

Acosta; Grand Rapids (MI); On-site; USD 22,000 - 23,000; Full time

Job summary

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing across assigned lines and help ensure smooth fulfillment from start to finish. You will resolve customer issues, update orders in internal systems, monitor dashboards, collaborate with internal teams, and build strong relationships with customers.

This role emphasizes accuracy, communication, and a proactive approach in a fast-paced environment.

Qualifications

• Strong communication, organization and problem-solving skills.
• Proficient in Word, Excel, and Outlook.
• Comfortable with data entry and order management systems.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly.
• Escalate unresolved issues to appropriate managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain strong relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Communication

Organization

Problem-solving

Data entry

Order management

Education

High School Diploma or GED

Associate Degree (preferred)

Tools

Microsoft Word

Excel

Outlook

Job description

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing across assigned lines and help ensure smooth fulfillment from start to finish. You will resolve customer issues, update orders in internal systems, monitor dashboards, collaborate with internal teams, and build strong relationships with customers.

This role emphasizes accuracy, communication, and a proactive approach in a fast-paced environment.