Customer Service Ops Leader - Coaching & Excellence

Delta Dental of Washington; Colville (WA); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k match

Paid time off

Tuition reimbursement

Professional development

Employee communities

Job summary

Delta Dental of Washington is seeking an Operations Supervisor to lead Customer Service and Support Teams. You will coach and mentor your team to achieve results, ensure compliance, and collaborate with quality and training teams to support operational excellence.

If you’re ready to grow your career and make an impact, we want to hear from you. We are guided by values of Accountability, Courage, Curiosity, Inclusion and Integrity, with a mission to improve oral and overall health for all.

Qualifications

• Two years of experience working in a call center, contact center, or equivalent work experience.
• Prior leadership experience is preferred.
• Detail oriented with consistent follow-up practices.
• Excellent interpersonal, verbal, and written communication skills and the ability to work with people from diverse backgrounds.

Responsibilities

• Oversee daily work of all team members, including those at other campuses.
• Monitor call volumes, performance metrics, and timelines to ensure service quality.
• Coach team members on performance and competencies; support development.
• Coordinate meetings to inform staff of product, policy, or procedure changes.
• Guide employees through escalated issues that are sensitive and complex.
• Serve as a subject matter expert for internal and external project teams.

Skills

Call center experience

Leadership experience

Interpersonal skills

Communication skills

Job description

Delta Dental of Washington is seeking an Operations Supervisor to lead Customer Service and Support Teams. You will coach and mentor your team to achieve results, ensure compliance, and collaborate with quality and training teams to support operational excellence.

If you’re ready to grow your career and make an impact, we want to hear from you. We are guided by values of Accountability, Courage, Curiosity, Inclusion and Integrity, with a mission to improve oral and overall health for all.