Hybrid Remote Customer Service Supervisor & Training Coach

Delta Dental of Arizona; Scottsdale (AZ); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Delta Dental of Arizona, the state's top dental insurer, seeks a proactive Customer Service Supervisor with training and coaching experience to lead the Customer Service team. You will coach, mentor, and audit performance while developing engaging training to elevate service levels in a hybrid Scottsdale setting.

The role requires two+ years in a call center, QA/staff development experience, and strong communication skills.

Qualifications

• Two or more years of call center experience.
• Quality assurance and staff development experience in customer service.
• Excellent written and verbal communication skills.
• Proven training, coaching, and leadership abilities.

Responsibilities

• Interview, hire, and train all new hires, ensuring training materials are updated between courses.
• Develop, coordinate, and deliver a formal training and mentorship program for smooth transitions to daily production.
• Supervise a team of call center agents.
• Conduct quality review audits of assigned Customer Service Representatives and provide feedback.

Skills

Team leadership

Coaching

Training delivery

Quality assurance

Communication skills

Problem solving

Call center experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Delta Dental of Arizona, the state's top dental insurer, seeks a proactive Customer Service Supervisor with training and coaching experience to lead the Customer Service team. You will coach, mentor, and audit performance while developing engaging training to elevate service levels in a hybrid Scottsdale setting.

The role requires two+ years in a call center, QA/staff development experience, and strong communication skills.