Customer Service & Operations Specialist

OTC Industrial; Minnesota; Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

OTC Industrial is seeking a Customer Service Representative I for its Midway branch. You will be the primary contact for customers, handling inquiries, quotations, and orders while supporting branch operations and internal communications.

The role requires attention to detail, strong communication, and the ability to balance customer service with administrative duties in a fast-paced setting. Proficiency in ERP/CRM, Excel, and related tools is essential for success.

Qualifications

• Associate degree or two-year college; or high school diploma with two years related experience.
• Preferred experience and knowledge of industrial distribution.
• Excellent customer relations and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry skills.
• Able to work independently and as part of a team.
• Positive attitude with coworkers to maintain a friendly, productive environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Able to understand written and oral English and operate computer, email, spreadsheets, and online documents.
• Able to meet the physical requirements of the job.

Responsabilités

• Serve as a primary point of contact for customers, ensuring exceptional service and responsiveness.
• Process inquiries, quotations, and orders accurately and promptly.
• Maintain knowledge of customer account requirements to resolve issues and achieve positive outcomes.
• Develop knowledge of products, services, and applications to support customers and sales efforts.
• Maintain records and documentation within ERP and CRM systems.
• Collaborate with sales and management to communicate relevant information and outcomes.
• Provide troubleshooting assistance and support shipment-related issues.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Support and participate in branch operational functions and administrative processes.
• Assist with day-to-day branch operations to promote efficiency and customer satisfaction.

Connaissances

Customer service

Problem solving

Communication

Detail oriented

Independent worker

Team player

MS Office proficiency

Formation

Associate degree or equivalent

Outils

CRM systems

ERP systems

Description du poste

OTC Industrial is seeking a Customer Service Representative I for its Midway branch. You will be the primary contact for customers, handling inquiries, quotations, and orders while supporting branch operations and internal communications.

The role requires attention to detail, strong communication, and the ability to balance customer service with administrative duties in a fast-paced setting. Proficiency in ERP/CRM, Excel, and related tools is essential for success.