Customer Service Operations Manager

Air Distribution Limited; Plano, Northern (TX, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Air Distribution Limited is seeking a seasoned Customer Service Manager in Plano, TX to oversee the entire customer service department, including order entry, CSRs, and pricing administration. You will ensure customer satisfaction by solving problems, maintaining accounts, and coordinating with internal teams and outside vendors.

The role requires 6 years of team leadership in customer service, strong problem-solving abilities, and proficiency with MS Excel, Word, and PowerPoint.

Qualifications

• Associate’s in applied science (A.A.S.) in Business/Management or related field; Bachelor's preferred.
• 6 years of Customer Service experience leading teams.
• Creative problem-solving using available materials and facts.
• Excellent interpersonal skills and flexibility to manage multiple projects.

Responsibilities

• Oversees all facets of the customer service department including order entry and invoicing processes.
• Leads Customer Service Representatives and Order Entry personnel; coordinates with reps, factories, direct customers, other departments, and vendors.
• Implements standard operating procedures and continuous improvements for efficiency and service.
• Provides sales analysis reports for customers and sales staff.
• Maintains customer accounts and handles pricing administration, credits, and invoicing.
• Manages projects and approves invoices for temporary staff.

Skills

Team leadership

Problem solving

Interpersonal skills

MS Excel

MS Word

MS PowerPoint

Communication

Adaptability

Education

A.A.S. in Business/Management

Bachelor's degree preferred

Tools

iSeries (AS400)

MacPac CRM

Job description

Air Distribution Limited is seeking a seasoned Customer Service Manager in Plano, TX to oversee the entire customer service department, including order entry, CSRs, and pricing administration. You will ensure customer satisfaction by solving problems, maintaining accounts, and coordinating with internal teams and outside vendors.

The role requires 6 years of team leadership in customer service, strong problem-solving abilities, and proficiency with MS Excel, Word, and PowerPoint.