Customer Service & Office Operations Supervisor

Little Caesars Pizza; Houston (TX); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Holiday party

Summer outing

Strong team culture

Job summary

Blue Line Distribution in Houston, TX is seeking a Customer Service Manager to oversee all aspects of the department and drive operational efficiency. You will manage daily billing, inventory controls, credit memos, and special billings while coaching and evaluating staff.

The role emphasizes strong communication with franchisees and internal teams to ensure accurate orders and timely service. The manager will schedule hours, monitor performance metrics, and lead by example to create a

Qualifications

• Associates degree in business administration or related discipline or equivalent experience.
• Minimum of three (3) years experience in customer service, billing, inventory control or warehouse administration.
• Minimum of two (2) years experience in formal supervision or informal leadership role that included coaching and providing work direction.
• Proficiency in computer applications including Microsoft Office, Lotus Notes, and Warehouse Management System (WMS).
• Demonstrated analytical, problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to foster strong working relationships.
• Excellent organizational skills, with the ability to handle changing priorities and concurrent deadlines.
• Ability to lead by example, and foster a team approach.

Responsibilities

• Oversees workflow of office staff and ensures that customer needs are fully met.
• Manages daily transactions related to customer billing, inventory, credit memos and special billings.
• Reviews and approves replenishment, inventory and credit adjustments.
• Resolves escalated customer service issues and advises appropriate management of actions.
• Maintains accurate inventory level of all office supplies as well as Zebra labels, invoices, toner. Ensures that all office equipment including printers are in good working order.
• Manages performance and training of customer service staff to provide optimal departmental efficiency. Complies with all requirements of performance management system and monthly quality and safety training.
• Ensures adequate coverage of department and schedules customer service hours of operation according to business needs. Manages time off database and submits department payroll hours.
• Acts as point of contact for new customers to help foster strong working relationships with franchisees. Takes initial delivery order, coordinates delivery dates, and sets up installation of the SSDC cleaning dispensing system in store.
• Organizes company functions such as holiday party and summer outing, and helps create a high level of team support.
• Processes equipment orders and sends to appropriate warehouse.
• Communicates new product information to customers and internal departments.
• Processes Non-Food Purchase orders
• Updates Business Activity Monitoring (BAM) alerts and customer information as needed.
• Special projects as needed.

Skills

Analytical thinking

Problem solving

Communication skills

Leadership experience

Education

Associates degree in business administration or related discipline

Tools

Microsoft Office

Lotus Notes

Warehouse Management System (WMS)

Job description

Blue Line Distribution in Houston, TX is seeking a Customer Service Manager to oversee all aspects of the department and drive operational efficiency. You will manage daily billing, inventory controls, credit memos, and special billings while coaching and evaluating staff.

The role emphasizes strong communication with franchisees and internal teams to ensure accurate orders and timely service. The manager will schedule hours, monitor performance metrics, and lead by example to create a